Frequently Asked Questions
When are you open?
Our team is available Monday to Friday, 9:00 AM – 5:00 PM GMT (2:00 AM – 10:00 AM PT / 5:00 AM – 1:00 PM ET). Our online store is open 24/7.
What if I want to cancel my order?
If you need to cancel an order, please contact us at info@cocussafety.com as soon as possible. We can cancel before the goods are dispatched.
I can’t find what I’m looking for — can you help?
Absolutely! Contact us at info@cocussafety.com with a description of what you need and we’ll get back to you as soon as possible.
How do I return faulty items?
Please report any faulty items within 14 days by emailing info@cocussafety.com. Let us know about the fault or damage and we’ll promptly address the issue.
How long will it take for my order to arrive?
US orders typically arrive in 3–5 business days. Specific lead times are shown on each individual product page.
Do you ship to residential addresses in the US?
Yes, we ship to residential addresses across the United States. All US orders are shipped on DDP terms — duties and taxes are included, so there’s nothing extra to pay on delivery.
Which payment methods are accepted?
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal. Payment is processed at the time of order.
Where can I find your Refund and Returns information?
You can read our full returns policy here.